FAQ
Frequently Asked Questions (FAQ) – Auravolts
Welcome to Auravolts’ Frequently Asked Questions section! Here you will find answers to the most common questions about our sustainable energy products, solar equipment, and smart home solutions. If your question is not answered here, please contact us!
About Auravolts and Our Products
1. What is Auravolts and what is its mission?
Auravolts is a company dedicated to providing innovative and sustainable solutions for energy and home automation. Our mission is to empower our customers to live more efficiently, economically, and ecologically through high-quality solar energy and smart home products.
2. What kind of products does Auravolts offer?
We offer a wide range of products, including:
- Solar Equipment: Solar garden lamps, solar panels, portable solar chargers, and solar energy systems for homes.
- Smart Home: Home automation devices such as voice assistants, smart bulbs, smart thermostats, security cameras, and sensors.
- Integrated Solutions: Products that combine solar energy and automation for a truly sustainable and connected home.
3. Are Auravolts products environmentally friendly?
Yes, sustainability is at the core of Auravolts. All our products are selected or developed with a focus on energy efficiency, reducing environmental impact, and promoting a greener lifestyle.
Orders and Delivery
4. How do I purchase from Auravolts?
You can browse our collections on our website, add the desired products to your cart, and follow the instructions to complete your purchase. Our process is simple and secure.
5. What payment methods are accepted?
We primarily accept credit cards (Visa, MasterCard, American Express).
6. What is the delivery time for the products?
Delivery time varies depending on the product and your location. You can check the estimated delivery time on each product page and during the checkout process. After your purchase, you will receive a tracking code to follow your order.
7. Does Auravolts ship worldwide?
- Europe (EU and Non-EU): All European Union countries and selected non-EU countries (e.g., Switzerland, Norway, UK).
- North America: United States, Canada, Mexico.
- Oceania: Australia, New Zealand.
- Others: Selected international destinations — subject to carrier availability.
Installation and Support
8. Do I need a professional to install the products?
Many of our smart home products and solar lamps are designed for easy DIY installation. However, for larger solar systems or more complex installations, we recommend hiring a qualified professional. Detailed installation instructions are included with each product.
9. How can I get technical support or help with a product?
Our support team is ready to help! You can contact us through our website contact form or by email at support@auravolts.com during business hours.
10. Do Auravolts products come with a warranty?
Yes, all our products come with a warranty against manufacturing defects. Specific warranty terms and periods for each product can be found in the product description on our website.
Returns and Exchanges
11. What is Auravolts’ return and exchange policy?
We accept returns and exchanges within 30 days of receiving the product, provided the item is in its original condition and packaging. For more details, please see our Return and Refund Policy.