
FAQ
What is the product warranty?
We offer a 2 month warranty against manufacturing defects. Your satisfaction is our priority.
Does the Auravolts camera work without Wi-Fi?
Yes! Our camera is versatile and offers both Wi-Fi and 4G connectivity. You can choose the option that best fits your installation location. For areas without Wi-Fi, simply insert a 4G SIM card from any carrier to access the camera remotely.
Do I need a 4G SIM card to use the camera? Which carrier can I use?
If you choose the 4G connection, yes, you will need a 4G SIM card with an active data plan. The camera is compatible with most mobile carriers. We recommend checking 4G coverage in your installation area for the best performance.
Does the camera work without electricity?
Absolutely! The Auravolts camera is 100% solar-powered through its interactive panel. This means it operates autonomously, with no need for outlets or wiring, making it perfect for remote locations, farms, or outdoor areas.
How is the camera powered?
It is powered by a high-efficiency solar panel that charges an internal battery. The panel can be remotely adjusted via the app to optimize sunlight capture, ensuring continuous operation day and night.
Is installation complicated? Can I install it anywhere?
Installation is simple and intuitive, designed for anyone to do. Since it is completely wireless (solar and 4G/Wi-Fi), you can install it almost anywhere that receives sunlight and has signal coverage (4G or Wi-Fi).
How do I access the footage? Do I need an app?
Yes, you can access all footage and features through a dedicated mobile app, available for both iOS and Android. With the app, you can view live monitoring, access recordings, control the zoom and camera movement, and receive alerts directly on your smartphone.
Does it work at night?
Yes! The Auravolts camera features advanced night vision (infrared and color with fill light), ensuring clear and detailed images even in complete darkness.
What is the image quality (MP)?
Our camera has 10MP (megapixels), delivering ultra-high-definition images and videos so you can see every detail clearly.
What does "Dual-Lens" mean?
Dual-Lens technology means the camera has two independent lenses that work together to cover a much larger area and provide a more complete view, reducing blind spots.
Does it detect motion? How do I receive alerts?
Yes, the camera features intelligent motion detection (with human recognition). When any activity is detected, you receive instant alerts on your phone via the Auravolts app, allowing you to react quickly.
Can I return it if I’m not satisfied?
Yes, you have 30 days to try the camera. If for any reason you are not satisfied, you can return it and get your money back, according to our return policy.
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